FΑQ

In the section “Contact” you will find a contact form, which you can fill. Otherwise, you may either call us at +302824091664 or send us an email at info@gaia-ceramics.gr.

You can create your personal account in the “LOGIN-SUBSCRIBE” field. Then you can fill in your personal details and complete your subscription.

Alternatively, you can follow the procedure that is given below:

1. Choose the field “LOGIN-SUBSCRIPTION” that is on the up-right side of our website.
2. Choose the field “LOGIN” that will be given as a choice.
3. Fill in your personal details, email and password.

After having completed your personal data, click on “SUBSCRIPTION” field.
Your account is ready!

Choose “LOGIN” and you will be transferred at “My account” field. Then choose the “Forgot your password?” section. This way you can retrieve your password using your personal email.

To change your data, you should choose the section “My account” and then the field “Account and personal data” where you will find the edit form. After having completed your changes press the “Save” button.

Is the creation of a personal account obligatory in order to make an order?

No, in order to complete your order you can either create an account
or complete the procedure as a “Guest”.

1. In case you create an account, you will be able to create your Personal profile and save your preferences and receive news, offers and the newsletter related to the products that match to your needs and preferences! Moreover, you will have access to your “Order History” and you can check your orders any time you wish.
2. In case you complete your order as a “Guest” you will not have access to the above mentioned e-shop services.

1. Find the product or the products that you are interested in and then choose the field “ADD TO CART” that exists in any products’s site.
2. When you have added all the products you wish in your cart, you can get transferred tou your cart through the “My Cart” button up-right the website.
3. You can complete your order either through your personal Account or “As a Guest”.
4. You fill in all the necessary fields and choose the “Complete your order” field in order to Checkout.
5. In case you have chosen to pay through a Credit card, a Debit or a Prepaid one, you will be transferred to the secure sockets layer to complete your order.
6. Once you complete the procedure you will receive an email by our website with the code and the elements of your order.

You can cancel your order only in the following cases:

1. Before completing your order, during the electronic procedure of your order, you can press the “Cancellation” button that is at the bottom left of your screen. Clicking on this button the procedure is interrupted automatically.

In case the electronic order has been completed but the product has not been sent yet, you can contact us, either through an email or through a phone call in order to cancel the order.